Privacy Policy

We at OK Capsule Inc. ("OK Capsule," "Capsule," "we," "us," or "our") provide this privacy policy ("Privacy Policy") to help inform you about how we collect information, how we use the information, and with whom we disclose such information. This Privacy Policy relates to our online services (the "Services"), which are available to you through a variety of platforms, including our website www.okcapsule.com (the "Website"), mobile application, and other interactions by telephone, email, chat, or other media (collectively, the "Platform").

1. The Information We Collect

1.1. Information You Provide to Us

We collect information you provide to us. For example, we collect information when you sign up, log in, use the client portal, email us, call us, or place an order. Such information may include your name, email address, date of birth, mailing address, phone number, and other information. Our tech Platform also allows us to provide B2B custom, private-labeled supplements to end-use customers. Such information collected may include personally identifiable information, personal data, or personal information.

Additionally, when you log in or use our client portal for access to our Platform or for account management, you may voluntarily provide additional information about yourself such as your nutritional or supplement interests, health and wellness, including short-term and long-term health goals, lifestyle, views about health/wellness, gender, and other demographic information. You may also voluntarily provide us with information about your health and diet, vitamin supplements ordered, herbal and nutraceutical needs, or product, service, and delivery preferences.

1.2. Information We Collect Automatically

We automatically collect information about you when you access or use the Platform or place an order. Such information may include your IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, order information, device identifier, and other similar information concerning your use of the Services and Platform.

We may use cookies or similar technologies to help us collect information and to enhance your experience using the Services. Cookies are small packets of data that a website stores on your browser so that your computer will "remember" information about your visit. We use both session and persistent tracking technologies. If you do not want the Platform to place a cookie on your hard drive or mobile device, you may be able to turn that feature off — however, the Services may not function properly.

1.3. Information from Other Sources

We may receive information from third parties that provide us with information about you from online and offline sources. These third parties may use cookies or similar technologies. OK Capsule does not share any of your personal information with third parties other than as described in this Policy.

1.4. Payment Information

When you sign up to become a client or place an order, you provide certain payment information (collectively, "Billing Information") in order to complete your transaction. Billing Information is collected and processed through third-party vendors pursuant to the terms and conditions of their privacy policies and terms of use.

2. How We Use the Information

We use the information we collect to process transactions; provide you with the Services; solicit your feedback; provide information about our products, including individualized, premium-grade supplement packets; track fulfillment processes such as logistics, warehousing, packaging, and delivery; inform you about upcoming events, supplements, herbal and nutraceutical remedies, and special promotions; analyze use of the Services; improve our Services; report regulatory events; or otherwise as may be disclosed at the time of collection.

3. How We Share the Information

We may share your information in the following situations:

• With service providers (custom branded supplements or wellness services, delivery, marketing assistance, IT support, customer service);
• With our affiliates and subsidiaries;
• With third-party marketing vendors for commercial purposes;
• In the event of a business transaction or sale of all or part of our assets, including at bankruptcy;
• In response to a court order, subpoena, warrant, or as otherwise required by law;
• To other parties with your consent or as disclosed at the time of collection;
• To protect our rights and the rights of third parties.

You may submit a request to opt out of the sale(s) of your OK Capsule personally identifiable information through our "Do Not Sell My Info" form.

4. Accessing and Modifying Personal Information

If you have registered for the Services, you may access, review, and make changes to your information by following the instructions on the Platform. You may manage marketing communications by clicking "unsubscribe" at the bottom of any OK Capsule marketing email.

5. Data Security

We take commercially reasonable measures to help protect information we collect from loss and unauthorized access. No security system is impenetrable, however, and we cannot guarantee the security of our databases or the safety of information transmitted to and from us over the Internet.

6. Retention of Data

We retain your data for as long as necessary for the purposes described in this Privacy Policy, but in no event for less than 24 months. Retention periods vary according to the type of data and the reason we have or collect it.

7. Your GDPR Rights

This section applies to those who live in the European Economic Area, Switzerland, and the United Kingdom. OK Capsule, located in the United States, is the controller of any data it may collect, process, and hold about you.

You have the right to:

• Request access to your personal information
• Data portability
• Rectify your personal information
• Object to the processing of your personal information
• Request the erasure of your personal information
• Restrict the processing of your personal information
• Withdraw consent to the processing of your personal information

You can exercise your rights by emailing privacy@okcapsule.com. You also have the right to lodge a complaint with your national Data Protection Authority.

8. Children

Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personal information from individuals under 18. If you are under 18, please do not give us any information.

9. External Websites

The Platform may contain links to third-party websites. OK Capsule has no control over the privacy practices or content of those websites and is not responsible for them.

10. Notice to California Residents

For our California consumers, please see our California Privacy Notice for your specific privacy rights.

11. Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated above. We may change this Privacy Policy from time to time and will post any changes on the Platform. Please refer back to this Privacy Policy on a regular basis.

12. Contact Us

If you have questions or concerns about this Privacy Policy, you can email privacy@okcapsule.com.